North Pole Santa Letters respects your privacy and appreciates the trust you place in us when providing personal information about yourself, your child, or another recipient. This Privacy Policy explains the types of information that may be collected when you visit northpolesantaletters.net, place an order, subscribe to our newsletter, or contact us, and how that information may be used.
Information We Collect
When you place an order, contact North Pole Santa Letters, or subscribe to our newsletter, you may provide information such as:
- Your name and contact information, including your email address, phone number, billing address, and shipping address
- Order and transaction information
- The name and mailing address of the child or other recipient
- Personalization information you choose to provide for a letter, certificate, ornament, or other personalized product
- Information you provide when contacting us for customer service
- Your email address if you choose to subscribe to our newsletter
Our website may also automatically collect certain technical information when you visit, such as your IP address, browser type, device information, pages visited, and other information commonly collected through website logs, cookies, and similar technologies.
How We Use Your Information
Information collected by North Pole Santa Letters may be used to:
- Process and fulfill your order
- Create and personalize the products you purchase
- Mail or ship products to the appropriate recipient
- Communicate with you about your order, including contacting you if there is a question about the information or personalization you provided
- Respond to questions and provide customer service
- Help maintain, operate, and improve our website
- Detect or prevent fraud, misuse, or security problems
- Send newsletters, special offers, and occasional updates if you have chosen to subscribe
You may unsubscribe from marketing emails at any time using the unsubscribe option provided in those emails.
Information About Children
North Pole Santa Letters creates personalized products for children, but orders are intended to be placed by adults.
Parents, guardians, grandparents, and other adults may provide information about a child for the purpose of personalizing and delivering the products they order. This may include information such as the child’s name, age, interests, accomplishments, Christmas wishes, and other details voluntarily provided by the person placing the order.
We use this information only as necessary to create, fulfill, and provide customer service for the order. North Pole Santa Letters does not knowingly solicit personal information directly from children under the age of 13.
If you believe a child has submitted personal information directly to us without appropriate permission, please contact us.
Payments
Payments are processed through third-party payment providers such as PayPal. North Pole Santa Letters does not receive or store your complete credit or debit card information. Payment providers process payment information according to their own privacy policies and security practices.
Cookies
North Pole Santa Letters may use cookies and similar technologies that help the website function, remember certain preferences, understand how visitors use the site, and support features such as the shopping cart.
Your browser may allow you to control or disable cookies. Disabling certain cookies may prevent some portions of the website from functioning properly.
Service Providers
North Pole Santa Letters uses third-party service providers as necessary to operate the website and fulfill orders. These may include website hosting, payment processing, email and newsletter services, website analytics, and postal or shipping services.
These providers may receive information necessary to perform services on our behalf and are subject to their own privacy and security practices.
How We Share Information
North Pole Santa Letters does not sell your personal information.
Information may be shared with service providers when necessary to operate the website, process payments, fulfill and deliver orders, communicate with customers, or provide other services related to operating North Pole Santa Letters.
Information may also be disclosed when required by law or when reasonably necessary to protect the security, rights, or property of North Pole Santa Letters, our customers, or others.
Security
We take reasonable measures designed to protect the personal information provided to North Pole Santa Letters. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Links to Other Websites
Our website may contain links to websites operated by third parties. North Pole Santa Letters is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of third-party websites you visit.
How Long We Keep Information
We may retain order, transaction, and customer service information for as long as reasonably necessary for business, recordkeeping, tax, legal, security, and customer service purposes.
Personalization information associated with an order may also be retained as part of the order record unless it is deleted as part of our normal website or record-management practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, or practices. Any updated policy will be posted on this page.
Last updated: September 2026
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact North Pole Santa Letters through our Contact Us page or email us at santa@northpolesantaletters.net.