Frequently Asked Questions

North Pole Santa Letters was created for the purpose of spreading joy, wonder and excitement to children all over the world by receiving their very own letter from Santa. By not offering all of the “extras” like the other sites, the focus can remain on producing a variety of high quality letters at the lowest prices on the web. Each of my letters come with a Free sheet of stickers, an official Santa seal and authentic postmark on the envelope. With all that you are truly getting the best value out there!

• Prices for a standard letter are $8.99. Custom letters written by you are $10.99. Please Click Here or email me at [email protected] for more information
• Nice List Certificates are prices at $5.99 per certificate
• Ornaments are now available and range from $4.49 to $8.99 plus $6.49 shipping within the United States.
• Add personalization to select ornaments for an additional $1.50
• Ornaments shipping to Canada or International is an additional $10.95 per ornament.
• NEW – Holiday Hot Cocoa is now available to ship with your letter or certificate.  Cocoa prices are $4.99 plus $6.49 shipping.  If purchased with an ornament, the total cost of shipping will be $6.49

Orders for the upcoming holiday season can be placed beginning on June 1, 2023.

Orders will be placed in the mail beginning November 1st unless requested otherwise.

Letters with the Authentic Postmark will begin mailing on November 1st.  I have found the service delivery is better if mailed around this date.  Letters are routed to the North Pole and may take up to 45 days for delivery.

Due to the customized nature of the letters, phone orders are not accepted at this time.

Ordering is easy and convenient! Simply go to our Letters from Santa from the menu. You can select between 38 templates, or create your own custom letter. Select your background, insert the personalization information and add to your cart. From your cart you can either continue shopping for additional letters or proceed to checkout.

Personalization is easy. Once you select your letter, as you scroll down on the same page the fields will be visible to enter your child’s information. Once complete, add to your cart and you are ready to go.

Yes, from our Letters from Santa page, you can select Create Your Own Custom Letter. Choose your choice of background and add to your cart. During the checkout process you will be prompted to upload a file that will be sent with your order, or email to  [email protected] Custom letters are $10.99.

From our Letters from Santa page, you can select Create Your Own Custom Letter. Choose your choice of background and add to your cart. During the checkout process you can include your letter text in the additional comments field. Custom letters are $10.99.

You can request minor modifications to one of the existing letters by typing your request in the Comments/Instructions during the checkout process, or by Clicking Here or emailing [email protected] with the requested changes.

Payments are accepted via PayPal. For your convenience PayPal now offers the ability to pay with either PayPal, MasterCard, Visa, Venmo or direct from your bank account.

At this time Pay Pal is the only accepted method of payment. For your convenience PayPal will accept Mastercard, Visa, Venmo or your bank account depending on your account settings.

There is no charge for sales tax at North Pole Santa Letters at this time.

• Orders within the United States must be received by November 26th to ensure a Christmas delivery with an Authentic North Pole postmark. However, orders can be placed until December 10th, with a custom North Pole postmark as well as a local postmark.
• Canadian or International orders must be received by November 20th to ensure a Christmas delivery with an Authentic North Pole postmark. Orders will be accepted until December 3rd, with a custom North Pole postmark as well as local postmark.

North Pole Santa Letters Custom Official Sleigh Mail Postmark

North Pole Santa Letters Custom North Pole Express Mail Postmark

Authentic USPS Postmark from North Pole, Alaska (Delivery may take up to 45 days for delivery from shipping date.  NPSL is not responsible for shipping delays with USPS)

Orders within the United States will be accepted until December 10th with a custom North Pole postmark as well as a local postmark. Any order received after December 10th cannot be guaranteed for Christmas delivery, however I am happy to work with you for alternate options.

North Pole Santa Letters Custom Official Sleigh Mail Postmark

North Pole Santa Letters Custom North Pole Express Mail Postmark

We offer 3 different postmarks to allow us to accept orders later in the season and also give the flexibility to be able to have shorter shipping duration’s by shipping directly from our local post office. Our options are as follows:

• Authentic North Pole Postmark – All letters to receive this postmark will be shipped to North Pole, Alaska before being sent to the child. This may delay delivery by up to 45 days as they receive thousands of letters each year to postmark.  North Pole Santa Letters is not responsible for delays in shipping this method with USPS.
  

  

  Authentic USPS Postmark from North Pole, Alaska

• Custom North Pole Express Mail Postmark – This is one of our custom made postmarks that allows us to ship letters directly from our location to the child. This option helps expedite delivery, which is usually within 5-15 days from the shipping date, depending on weather storm conditions. In addition to having this post mark, there is a small, round local post office postmark as well.
  

  

  North Pole Santa Letters Custom North Pole Express Mail Postmark

• Custom Official Sleigh Mail Postmark – This is one of our custom made postmarks that allows us to ship letters directly from our location to the child. This option helps expedite delivery, which is usually within 5-15 days from the shipping date, depending on weather storm conditions. In addition to having this post mark, there is a small, round local post office postmark as well.
  

  

  North Pole Santa Letters Custom Official Sleigh Mail Postmark

• Due to increased issues with USPS over the last several years, letters will now be mailed beginning November 1, unless otherwise requested.  North Pole Santa letters is not responsible for delayed delivery with this postmark option offered by USPS.
• All letters will have a 2-3 day processing time before shipment.
• If you would like a letter sent out on a specific date, please contact me by Clicking Here or emailing [email protected].
• During the month of December, shipment may be delayed to up to 4 days due to the volume of orders.
• Remember it is always a good idea to place your order early to have it shipped as soon as possible to avoid the USPS holiday rush and extended shipping duration’s.

• Once your order(s) have been completed and you go through the checkout process you will receive a confirmation email from PayPal immediately confirming your purchase. In addition, a confirmation email will be sent out from [email protected] confirming your order.
• Be sure to add [email protected] to your Safe Senders/Contacts list to ensure you receive important emails regarding your order.

If you received a PayPal confirmation, but did not receive a North Pole Santa Letter confirmation, please check your SPAM/Junk mail folder. To ensure all confirmations are delivered, please add [email protected] to your Safe Senders/Contacts list to ensure you receive important emails regarding your order.

If you have changes that you would like to make to your order, please contact me by Clicking Here or emailing [email protected]. If your order has not yet been printed, I would be happy to assist you in a change.

For questions regarding your order, please contact me by Clicking Here or emailing [email protected]. Please be sure to include both your name, and the name of the child the letter was addressed to.

In the event that you would like to cancel your order before it has been processed, please contact me by Clicking Here or emailing [email protected]. If the letter has not been printed, I can offer a full refund. Once the letter has been printed and mailed, I cannot accept cancellations or refunds due to the personalized nature of the products.

Yes, shipping is available to any P.O. Box within the United of the States.

• Beginning in 2022 we will again accept international orders.  However, shipping times may vary greatly depending on country.
• Orders shipped internationally and to Canada will incur an additional shipping charge of $1.50 per letter and $10.95 per ornament. All prices given on our website are in US Dollars. Canadian International orders may incur additional bank/currency exchange fees.
• Canadian International orders must be received by November 20th to ensure a Christmas delivery with an authentic North Pole postmark. Orders will be accepted until December 3rd, with a custom North Pole postmark as well as a local postmark.

All letters from Santa are mailed via USPS first class mail.  No tracking information is available.

NEW – Now offering the option to upgrade to USPS Priority Mail within the United States.

• Letters and certificates ship Free within the Unites States.
• Orders shipping International  and to Canada will be charged an additional $1.50 postage per letter.
• If adding an ornament or hot chocolate with your order, the cost will be $6.49 per ornament within the United States
• Ornaments shipping to Canada will incur an additional $10.95 per ornament

At this time, to ensure that ornaments are received in a timely manner, ornaments are not available to receive the Authentic North Pole Postmark.  The shipping service in Alaska accepts letters only and can take up to 45 days for delivery.

• Each child in an order will receive their items from Santa in an envelope addressed specifically to them.
• .Orders to multiple children in a household or on an order will all ship on the same day
  • Note: It is common for USPS to separate letters during shipment, with the results that not all letters are received on the same day.
• Multiple items such as letters, certificates and ornaments will ship in one envelope.
  • Ornaments will be shipped with corresponding items in a bubble mailer instead of a standard envelope, direct from the post office.

Shipping confirmations are sent out within 24 hours of shipping from [email protected]. If you do not receive a confirmation, please check your SPAM/Junk mail folder. To ensure all confirmations are delivered, please add [email protected] to your Safe Senders/Contacts list.

Because each letter sent via USPS 1st class mail, tracking numbers are not available.

In the unlikely event an item is damaged in shipping, please save all shipping materials and contact me by Clicking Here or emailing [email protected]. I will contact you in regards to a replacement letter or possible refund.

• Letters within the United States typically take from 5-45 days to arrive once shipped, depending on your choice of postmark.
• Canadian International orders take from 7-30 days for arrival.
• International orders outside of North America may take up to 45 days for delivery.

Each letter that receives an Authentic North Pole Postmark is routed through the post office at North Pole, Alaska. This routing delays shipment by up to 45 business days because of the high volume of letters they receive every year.

In addition, this is the busiest time of the year for the postal service and as such tend to experience delays.

Occasionally letters can be misplaced in the shipping process by USPS. If your letter has not been received, please contact me by clicking here or emailing me at [email protected]. Children receiving their letters is my paramount concern and I would be happy to put a new letter in the mail if time allows.

• The quickest and easiest way to contact me is to click on the Contact button on the side of the web page. In addition, you can send emails to [email protected].
• I am a small family owned business therefore do not have a customer service department. However, I strive to provide excellent service and take your order seriously. I strive to return all communication within 8-12 hours.

• North Pole Santa letters will offer early bird order specials throughout October. Please subscribe to my newsletter to receive coupon codes.
• I will run a few free giveaways via my Instagram page during the month of November.  Please follow me @northpolesantaletters or @maddiecooncat for an opportunity to win

• Please!! I would love to have your feedback on your order. Please send your comments by Clicking Here or emailing [email protected].
• The new website design also allows you to input a star rating for each letter and provide a comment.
• In addition, be sure to subscribe to our Newsletter. We will send out a year end customer service survey to all subscribers and current customers.
• Feedback is subject to be posted on my ‘Testimonials’ page, however, for privacy I may change the name of the individual providing feedback.

All of our letters are addressed directly to the child from Santa. The purchaser is not mentioned in the letter or on the envelope.

• Yes! If there is a problem with your child’s letter, please contact North Pole Santa Letters by Clicking Here or emailing [email protected].
• Please provide details as to what was unsatisfactory and then send the letter back to us to receive a full refund or new letter.
• In the unlikely event that a letter is lost during shipping, please contact me for a replacement letter.
• If your letter is not received by Christmas and a custom postmark was selected, I will offer a full refund.
• Refunds are no longer available for letters not delivered with the Authentic North Pole Postmark

Because we only accept payment via PayPal you can be assured that your transactions are 100% safe and you are protected with their Purchase Protection. PayPal builds and invests in some of the finest protection available and uses next-level encryption to keep transactions heavily guarded from start to finish. To read more please visit www.paypal.com/webapps/mpp/paypal-safety-and-security

We never receive any banking or credit card information!

Your contact information is not made available to any third party entity. It will be used to contact you with order status updates, or to send an occasional email with discounts, website news or reminders. At anytime, you have the ability to unsubscribe from any future emails.