About Us

At North Pole Santa Letters, we take pride in creating a truly personalized letter from Santa Claus for all children.  With 37 letter templates offered on a choice of 38 stationery options, or the ability to write your own letter on any stationery background, you can share a unique, unforgettable gift with the special children in your life.  Each letter is hand crafted, and our beautiful designs include plenty of personal information, printed on high-quality materials.  We also offer Official Nice List Certificates from Santa,  Christmas Ornaments and now offering Holiday Hot Cocoa.  We’re excited to help give your child a memory filled with Christmas magic and wonder that will last a lifetime.

Thank you for taking the time to visit North Pole Santa Letters.  Imagine your special child’s wonder and excitement when receiving a letter from Santa made especially for them!

We offer free shipping for all letters and nice list certificates within the United States.  Order Today!

our history

We are a family-operated business founded in 2009 by my then teenage daughter to raise money for an international trip promoting youth leadership and peace. After I took over the business, I loved watching my youngest daughter’s excitement and continued belief in the magic of Christmas when she received our Santa letters. 

Reading all of the positive feedback from our customers with similar experiences truly makes Christmastime meaningful for me.  Nothing can replace the memory of pure joy when a child receives their very own letter from Santa.

About Us

A little About Us

Christmas is a very special time of the year for me.  The magic of the season, and seeing the excitement that Santa Claus brings to the eyes of children is why I create these letters.  In addition to creating the personalized letters, we also create a large light display every year that is a favorite of the community, with people driving from far away at times to see our display.  Seeing the joy and excitement in the all the neighborhood kids when I start putting up lights, the tour buses of the senior homes driving by, or the family’s taking time to take family photos in our front yard makes the countless hours worth every moment.   I work full time outside the home as well as create these special letters, but it is very important to me to bring a smile to those in the community. 

Our Philosophy

We are a small family business striving to bring you high-quality products at reasonable prices. We treat our customers in a friendly and professional manner. Our goal is to create long-lasting relationships with our customers and, most importantly, to create lasting memories of the magic of Christmas for all the children who receive one of our letters.

Customer Satisfaction

Our goal is to make your experience with us as satisfying as possible. We’ve been taking care of our customers since 2009.  Children receiving their letter from Santa is the top priority and we strive to ensure that all letters are delivered by Christmas.

If for any reason you are unsatisfied with our service, or if you would like to make suggestions for our products, please contact us at northpolesantaletters@msn.com.  We do our best to return all emails within 24 hours and take pride in our customer service.

We can help you find what you are looking for, offer advice on products, answer questions and even create custom letters.

Great Selection

We offer 38 high quality backgrounds, including our exclusive Santa’s Workshop paper, and 37 letter options to choose from.  Our letters provide several opportunities for unique personalization for every child and can be printed on any background.  In addition, we offer the ability to create your own custom letter printed on any background.

We also offer Official Nice List certificates on a choice of 16 different papers.  We are now offering Christmas ornaments, some of which can be personalized, Santa’s special hot cocoa.

We Value Speed

Beginning November 1st, most orders ship within 1-2 business day and will be delivered before Christmas.  Orders with the Authentic North Pole Postmark are processed through North Pole, Alaska, and may take up to 45 days to be delivered from the shipping date.  Orders with one of our custom postmarks are generally delivered within 5-15 days after receipt of your order. 

After Thanksgiving, orders may take up to 4 days for processing before shipment due to the volume of orders received.  

If you would like to have your order shipped earlier with a custom post mark, please let us know.

We Respect Your Privacy

Your privacy is important to us!  We appreciate your business and take responsibility to protect your privacy, treating your information as if it was our own.  We do not share, trade, sell, or otherwise distribute your personal information in any way.

How We Use Your Information

North Pole Santa letters only collects data given by users on a voluntary basis. We use the information you provide about yourself when placing an order only to complete that order. Any information you provide about someone else when placing an order is used only to create the letter and ship the product.  Email addresses will only be used to provide confirmation of order status, answer questions, and to send yearly promotional emails. They are not used for any other purpose and are never shared with outside parties.  We never use or share personally identifiable information provided to us online in ways unrelated to the ones described above, without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

North Pole Santa Letters is a Secure Retailer

Shop with confidence! All private information is secure and protected, and payments are only accepted through PayPal, which offers full protection. Personal information neither passes through nor is collected by the North Pole Santa Letters website.