Testimonials

Here at North Pole Santa Letters, we take pride in offering excellent customer service to accompany our great selection and quality of products. Read testimonials from our valued customers.

2020 Season Testimonials

“Watching the excitement of my kids opening their letters was the best gift of the season.  Watching their faces when they saw their nice list certificates was truly priceless”  – Jason

“Your [North Pole Santa Letters] customer service is beyond compare.  Catching my errors and reaching out to make sure that the information was correct is truly shows the love you put into each letter.” – Cherie

“Once again these letters were the best gift of the holidays!  Love [North Pole Santa Letters] large selection to continue to send letters year after year to all my grandchildren without duplication.  They truly believe Santa is watching them.”   Lauren

“My kids were beyond excited to receive letters from Santa!  They were so excited that Santa knew so much about what they had been up to during the year.  After taking to school, they each hung on the refrigerator so they could read their letters every day.  Seeing their reaction was priceless.  Thank you and Merry Christmas” – Allison

“[Pam] is the Best. She went above in service she organized and reorganized my letter, I left out information time and time again! My little nephew Loved his letter his face was priceless reading it with his father! Definitely will use again and raved about her with others! Above and beyond”  – Mary

“I was truly shocked by the high quality with the low price!  I have purchased letters from bigger companies, only to get little personalization on low quality paper.  My grandkids loved your letters and how Santa was talking to them about their life.   You [North Pole Santa Letters] will be the only place I shop in the coming years.  Thank you!” – Shauna

“Thank you for your dedication!  I was so disappointed when the letters were not received quickly, but you [North Pole Santa Letters] provided transparent communication about the challenges with USPS, and resent a new letter at no additional cost just to be sure that a letter arrived prior to Christmas.  Both letters actually arrived on the same day!  I cannot thank you enough for the customer service and the beautiful letter.” – Kayleigh

This [Nice List Certificate] is SO Cute!!!! It looks so Authentic….like Santa really did send it!!! My Grandson is going to LOVE this!!  I will be ordering more next year for sure!!! Thank you!!!! – Yvonne

“My 26 year granddaughter, who still refuses to admit to me that Santa is not real, adores the letters you write.  I have been sending her letters for 26 years, and the last 5 years you have provided by far the best customer service imageable, going above an beyond to write a custom letter specifically for my her, tailored to her life and sending an ornament.  She has never made as much fuss over the “stock” letters as she does your beautiful letters.  Thank you for everything you do!” – Sandy

2019 Season Testimonials

“Wow- just Wow!  What a truly beautiful letter and certificate.  My daughter was so excited to receive both from Santa.  All of the personalization lent authenticity that Santa really is real – she is again a believer!!!  I can’t thank you enough for that! – Emma

“Outstanding customer service!  The follow-up and concern over letters being received on time shows that you [North Pole Santa Letters] truly do this out of pure love.  The world needs more kind people like you” – Charlotte

“Thank you so much for your amazing customer service. You just have this extraordinary experience with customer service! We will be using your company for years to come and spreading the word on your amazing company. Keep up the great work and Merry Christmas” – Valerie

“The letters were absolutely fabulous!  The boys Dad read them on Christmas morning… Jack loved that Rudolph would have a Green nose and knew all about what he’s up to!  Robbie was over the moon at the mention of dinosaurs, dragons and sharks!  What a truly amazing experience to offer so much personalization! – Eileen

“Seeing the faces of my kids when they opened their letters from Santa was truly the best gift of the year!  Each letter was so different and had so many items that resonated with each kiddo.  The reindeer even have the same favorite food….LOL (like reindeer eat tacos????).  Thank you for these amazing letters!” – Jonah

“What an amazing selection of letters.  So different from any of the “canned” letters from the competitors.  [North Pole Santa Letters] truly has one of the best experiences for a truly personalized letter and as a grandparent blessed with 10 grandchildren, I loved being able to send each child a completely unique letter.  Thank you for an amazing Christmas” – Ruth

“Thank you for providing this service.  This was by far the best gift of the year, for both my son and myself getting to see the excitement on his face.” – Aly

“The letters were high quality with a great amount of personalization, and the customer service was outstanding.  You are a truly kind, caring person.  We look forward to working with you for many years.” – Olivia

“As a long time customer, I never tire of seeing the faces of my children when they receive their letter.  The ability to send a completely different and unique letter every year and to all 3 of my kids is priceless.  No other company offers the selection you do, and the quality is outstanding.  Thank you once again!” – Jarod

“My daughter was so excited to receive a Nice List Certificate from Santa.  She had recently been in trouble for being naughty and this gave her the validation that her good deeds are recognized and appreciated.” – Luke

2018 Season Testimonials

“[I] love North Pole Santa Letters!  One of the only websites that you can visit year after year and not have the same “stock” letter sent.  It is truly a personalized experience and the kids love each getting a letter that is totally unique to them.  Makes them feel like Santa really watches over them” – Angela

“You are so fast!  My grandchildren received their letters on Monday and as always, were very excited.  I especially loved the religious letters this year.  Keep up the good work and Merry Christmas!  Thanks for helping to make my babies Christmas better.” – Tammy

“Thank you again for going above and beyond to make my grandson’s Christmas brighter!  Mason was so excited to get his letter from Santa!   When Mason arrived at my house yesterday, he had his letter in hand and immediately had so show it to me.  I appreciate your huge help in getting his letter delivered” – Diane

“Beautifully done letters on a high quality paper.  You can tell extra attention to detail with the personalization to make sure it fit the paper correctly.  My kids were beside themselves with their letters.  I will definitely be ordering again!” – Saasha

“Excellent customer service!  My letters were not all received on the same day, and [Pam] was very quick to respond to my email and provide shipping information.  You could tell she was very concerned and offered to ship out additional letters.  Good news is they were received a couple days later without shipping new ones.” – Kurt

“My kids were so excited with their letters and how much Santa knew about them.  The level of personalization in [North Pole Santa Letters] letters is far beyond what I have found at any other company.  Add that with the outstanding selection, you just can’t find a better value out there” – Richard 

“Best service around!  December 23rd and one of three letters had still not been received (note it came on December 27th), so [Pam] happily made a new letter and had it delivered to our doorstep!  Granted we were lucky enough to only live 30 miles away, but what other company would do that just so a letter could be received?” – Emily

“I really appreciate all of your help year after year. My daughter LOVES these letters!” – Rebecca

“Great user friendly website, exceptional product and customer service.  Thank you so much for everything you do to make the holidays special” – Kira

“[North Pole Santa Letters] typically does not ship outside the US and Canada, but I had a special occasion and reached out and asked if they could mail a letter to Australia.  On top of that, also asked if they could make a custom letter for me.  [Pam] was very gracious and took the challenge with just a little bit of information for each of my children, and collaborated with me to make sure I was happy with the result before mailing.  I could not image anyone else spending the time to create a letter like this.  Truly the best customer service I have experienced anywhere, and the kids LOVED their letter their letter and the surprise that came with it” – Alicia

“Great customer service.  Upon receiving my order and starting the letters, [Pam] reached out to verify the contents of what I had put on the order forms.  Without her, the kids would have gotten some pretty confusing letters.  What they got were letters that they were so excited to receive! – Thank you for all you do.” – Marilyn

2017 Season Testimonials

“Thank you so much for doing this! I have used your service for my daughter for several years and every year she is just as delighted and surprised as the first year. I cherish the moments of belief and magic you provide. Thank You!” – Jen

“Our daughter was beside herself with her letter and all of the information Santa knew about her. Your site is by far superior than others we found with the selection of products and the amount of personalization. Thank you for such a magical Christmas!” – Taylor

“Beautiful high quality letters, great selection, excellent customer service. In every communication is was very apparent that your main concern was providing a special Christmas for the children. My kids LOVED the letters and were so excited that Santa knew all about them!” – Emily

“[North Pole Santa Letters] is the best service of this kind. I have used others in the past, and they cannot compare to the quality and selection of your letters! My daughter was so excited that Santa knew about her performance in her school musical! Look forward to working with you again next year.” – Pat

“[I] can’t express how grateful I am to you for your help with the perfect custom letter for my granddaughter. Even though she is 23 she loves to receive her letters from Santa. Although she will not admit to me knowing that Santa isn’t real, I over heard her tell her mom, this was the best letter she had received. Thank you so much for your extra effort.” – Sue

“Excellent customer service! One of the letters to our kids was lost in the mail, and [Pam] you promptly offered to put another letter in the mail at no charge. In addition, followed up to ensure it was received and in time for Christmas. Thank you so much for caring!” – Leeza

2016 Season Testimonials

“[I] Highly recommend North Pole Santa Letters. My daughter was beside herself when she received her letter. She couldn’t stop talking about it and telling all her friends at school” – Mike

“I loved that the envelope was also decorated in Santa print and love the North Pole stamp. My kids loved the letters!.” – Hanna

“Beautifully done letters and envelopes – very high quality. I have purchased letters in the past from others and they cannot compare to the letters received from North Pole Santa Letters” – Tammi

“Great site, great site, and exceptional customer service” – Pat

“This is our 4th year purchasing from North Pole Santa letters and could not be happier. Great selection, excellent customer service and my kids LOVE them!” – Maddie

“My grandkids loved them. It was very important for each child to receive a different letter and background. I will definitely purchase again!” – Tia

“Great communication and very easy to work with. Helped me create the perfect custom letter for an older child. Thanks to North Pole Santa Letters my daughter is still a believer” – Kena

2015 Season Testimonials

“My son loved that Santa sent him a letter. After reading it to him he said, “Aww, Santa loves me.” This was the first Santa letter I have ordered and I was so impressed that I will definitely be ordering again next year! I loved it! It was exactly what I hoped it would be and am so happy with the whole experience! You had the best personalization that I found and a great selection of stationary for it. The price was excellent as was the quality and details of the letter, paper and envelope.” – Amy

“I liked your price and the fact I could order just the letter. Other sites I felt like I was paying for things I didn’t want such as a Santa video and call from Santa.” – Holly

“The letters were very well done. Thank you for helping make Christmas even a brighter time of year!” – Todd

“Very sweet. Concerned more about the children than themselves!” – Tammy

“What a great value for the money. Beautiful letters, well done! And my daughters loved the stickers. I also really liked how both of my kids received different envelopes and different sheets of stickers. Made them feel much more personal!” – Christina

“What a great, high quality product. I loved being able to create a custom letter, and I was very impressed with the quality and selection of paper, as well as the detail of how the letter was on the stationary. I ordered both custom and standard letters – 6 letters between my children and some friends and all of the kids LOVED them! Definitely brought a bit of magic to our Christmas season and lots of smiles.” – Kaylee

“My two granddaughters were very excited…but the 3 year old was most excited over the stickers! Since I have two granddaughters at the same address, I had to have two different letters sent to them and you had a good variety of letters to choose from. All the other sites I looked at only had one form letter. Personally, I like the fact that you send the letter and stickers….all the other sites you had an option to order additional things, i.e., ornaments, etc. I think just a letter from Santa is sufficient.” – Judy

“What great customer service. Pam was very concerned about the delays with the postal service and kept me very informed of status. She even offered to send out new letters, free of charge, just to ensure my grandchildren received them before Christmas. We will definitely be a repeat customer! Thank you and Merry Christmas!” – Colleen

“What a great website. Easy to use, very good selection of letters and stationary, and a great price for the high quality of the product. It is refreshing not being pushed into buying other products, and to me feels much more authentic that Santa just wrote a letter and included some stickers. And my kids LOVED their letters!! Thank you so much for bringing some extra Christmas smiles!” – Brianna

“I have an older daughter and because of the many choices of letters, I was able to allow her to still have some magic. Thank you for offering this service as I am unable to create the same magic that your product does.” – Jennifer

“Loved the letters and envelopes!” – Lesley

“This site is awesome!!!” – Shauna

“Thank you, the letters were were great! And you even corrected my misspelling!! ” – Robert

“We have been ordering from you for the past 4-5 years and would like to thank you for this service. I know there are others out there, but you have always come through with the letters to our grandkids and family friends, and THE KIDS LOVE THEM. Even last year when I forgot & ordered them 8 days before Christmas. Thank you and keep up the great work for the kids….Excellent customer service is why you are successful. Just wish others would understand the necessity of good customer service” – Ron

2014 Season Testimonials

“My granddaughter received her letter and LOVED it. Thank you for doing this to make children smile!! I have a new grand baby as well so next year there will be 2 for you to do for me. Have a Merry Christmas and a blessed New Year!!” – Jodie

“Thank you for your letters. My grandchildren’s excitement was over the top when they received their letters! They couldn’t wait to bring the over to show me. Very high quality! We will definitely be a repeat customer.” – Sheila

“Thank You! The letter came yesterday and it was simply wonderful to see XXXX so excited! I think the letter did the trick to bring the “magic back” and answer many of his questions. He was so excited as we read the letter!! I think he is believing right now. The signature was great….more convincing to him. Thank you so much!!! You added a very magical moment to our Christmas! Merry Christmas!!” – Natalie

“What a great value for the money. I looked at several other web sites, and in the past had purchased from a competitor. Your letters were much better quality and authentic. Thank your for the memory! Merry Christmas.” – Joe

2013 Season Testimonials

“Thank you for the great communication and working with me on the perfect custom letter. It took all of his doubts away about Santa being “real.” Having the real North Pole Postmark sealed it for him! Happy Holidays.” – Megan

“We purchased 5 letters from you for our kids, and they loved them! Having the ability to have them all be different really made it feel like Santa had taken the time to write each of them their own letter. They have carried them around with them, showing friends at school and church. It was the best gift they received for the holidays. Thank you for a “magical” Christmas! God Bless.” – Sue

NOTE: Names may be changed to protect identities.