Returns & Refunds
Thanks for shopping at North Pole Santa Letters. I want you to be happy with your purchase, and if there is ever a problem with your order, please contact me so I can help.
Order Cancellations
Because most of my products are personalized, orders cannot be cancelled once they have been processed.
If your order has not yet been processed, please contact me as soon as possible. I am happy to work with you on a cancellation and refund.
Returns
If there is a problem with your order, please contact me through the Contact Us page or email me. I want you to be happy with your purchase and will work with you to make things right.
Because most North Pole Santa Letters products are personalized, returns are generally not necessary. If an item arrives damaged or I made an error while creating your order, please contact me with the details of the problem. I may ask for a photo so I can see what went wrong and determine the best way to correct it.
Depending on the situation, I will replace the item, correct the order, or provide a refund.
Refunds
If a refund is appropriate, it will be issued to the original method of payment. Please allow your payment provider time to process and post the refund to your account.
Money Back Guarantee
If a letter mailed with one of my custom North Pole postmarks is lost in the mail, please contact me and I will be happy to send a replacement.
For letters mailed with my custom North Pole postmarks, if your letter is not received by Christmas, I will offer a full refund.
Authentic North Pole Postmark: Letters selected for the Authentic North Pole Postmark are sent to the North Pole, Alaska Post Office for processing. Once the letters are received by USPS, the timing of the postmark and final delivery is outside of my control. Because of this, Christmas delivery cannot be guaranteed and the Christmas delivery money-back guarantee does not apply to the Authentic North Pole Postmark option.
Contact Us
If you have any questions about a cancellation, replacement, or refund, please contact me through the Contact Us page or email me at santa@northpolesantaletters.net. I am always happy to help.