Testimonials

Nothing makes me happier than hearing how much excitement a letter from Santa brought to a child. I truly appreciate the wonderful feedback customers have shared about their North Pole Santa Letters experience and the personal service behind every order.

2025 Season Testimonials

“I have been ordering from NPS for 10+ years. Pam’s genuine caring nature, and the high quality plus selection of products is what all businesses should strive for.” – Natalie

“My granddaughter was beside herself with her letter and certificate. She could not believe Santa actually knew so much about her. Thank you Pam.” – Jenette

“Outstanding customer service and attention to detail. I made several errors in the order form, and Pam actually called me to ensure accurate information instead of printing what I typed…I will be a repeat customer.” – Sarah

“I love the different categories of letters to choose from. I order for 15 kids, and having such a range of products is refreshing, and each one with so many personal details. It is like Santa is actually watching.” – Beverly

“Beautiful, high quality letters and clearly made with an attention to detail.” – Shirley

“I have an adult granddaughter that to this day will not admit Santa is not real. Pam has been so generous to write me truly custom letters every year for the last 8 years and pick out a special ornament to send. Every year, she calls me to tell me about the wonderful letter and ornament Santa sent her. Priceless memories and priceless customer service.” – Sandy

2024 Season Testimonials

“My kid absolutely loved it and it was just the boost he needed from Santa! Thank you so much!!” – Kasey

“Sent to my 9 month old grandson. His parents were so pleased with the keepsake I’ll be sending every year. Thank you!” – Linda

“My grandchildren love getting these letters from Santa each Christmas. I’ve been using this site for many years.” – Nancy

“As soon as my grandchildren realized Santa knew their elves’ names they truly believed the letter was from Santa!” – Denise

“Letters arrived in stated time frame. The kids were thrilled!” – Betty

2023 Season Testimonials

“The perfect letter for the little person who likes to help you or maybe for the little person who is learning to help! My grandson was so pleased with himself for helping because Santa was proud of him!” – Denise

“I was a bit late in placing my first order with you. The letters not only made it in time for Christmas, the quality and presentation were excellent. Thank you for making two young boys excitement for Christmas increase 10 fold. I will definitely be back next year and have told a lot of friends about my experience. Thank you.” – Gerard

“I’ve bought more than a few letters from North Pole Santa Letters and they never have disappointed me and the Grandkids.” – Paul

“OUTSTANDING! My Daughter was beyond excited that Santa took the time to send her her very own letter. I am forever grateful!” – Danielle

Christmas Memories Through the Years

Since 2009, North Pole Santa Letters has had the privilege of being part of Christmas traditions for families around the world. Here are a few favorite memories customers have shared through the years.

2022 Season Testimonials

“Amazing company!!! They actually emailed me to ask me a question to make sure they got it right. They made it perfect! Can’t wait to do this again next year for my grandson.” – Vikkie

“My grandson loved this so much he took it to school to brag to his friends!” – Rebecca

2021 Season Testimonials

“Absolutely fantastic customer service! I messed up something in the letter, they caught it, got ahold of me, and fixed it. They double-checked everything, which I truly appreciate!! I would definitely recommend them!!!” – Julaine

“I think this was the best gift my nephew received. And the best gift his parents received! Pam, the real Santa behind the picture, went above and beyond to send the letter to another part of the world, just to create this little miracle for my loved ones. My heartiest gratitude:)” – Dariia

2020 Season Testimonials

“Thank you for your dedication!  I was so disappointed when the letters were not received quickly, but you [North Pole Santa Letters] provided transparent communication about the challenges with USPS, and resent a new letter at no additional cost just to be sure that a letter arrived prior to Christmas.  Both letters actually arrived on the same day!  I cannot thank you enough for the customer service and the beautiful letter.” – Kayleigh

“My 26 year granddaughter, who still refuses to admit to me that Santa is not real, adores the letters you write.  I have been sending her letters for 26 years, and the last 5 years you have provided by far the best customer service imageable, going above an beyond to write a custom letter specifically for my her, tailored to her life and sending an ornament.  She has never made as much fuss over the “stock” letters as she does your beautiful letters.  Thank you for everything you do!” – Sandy

2019 Season Testimonials

“Wow- just Wow!  What a truly beautiful letter and certificate.  My daughter was so excited to receive both from Santa.  All of the personalization lent authenticity that Santa really is real – she is again a believer!!!  I can’t thank you enough for that! – Emma

“What an amazing selection of letters.  So different from any of the “canned” letters from the competitors.  [North Pole Santa Letters] truly has one of the best experiences for a truly personalized letter and as a grandparent blessed with 10 grandchildren, I loved being able to send each child a completely unique letter.  Thank you for an amazing Christmas” – Ruth

“The letters were high quality with a great amount of personalization, and the customer service was outstanding.  You are a truly kind, caring person.  We look forward to working with you for many years.” – Olivia

2018 Season Testimonials

“[I] love North Pole Santa Letters!  One of the only websites that you can visit year after year and not have the same “stock” letter sent.  It is truly a personalized experience and the kids love each getting a letter that is totally unique to them.  Makes them feel like Santa really watches over them” – Angela

“[North Pole Santa Letters] typically does not ship outside the US and Canada, but I had a special occasion and reached out and asked if they could mail a letter to Australia.  On top of that, also asked if they could make a custom letter for me.  [Pam] was very gracious and took the challenge with just a little bit of information for each of my children, and collaborated with me to make sure I was happy with the result before mailing.  I could not image anyone else spending the time to create a letter like this.  Truly the best customer service I have experienced anywhere, and the kids LOVED their letter their letter and the surprise that came with it” – Alicia

2017 Season Testimonials

“Thank you so much for doing this! I have used your service for my daughter for several years and every year she is just as delighted and surprised as the first year. I cherish the moments of belief and magic you provide. Thank You!” – Jen

“[I] can’t express how grateful I am to you for your help with the perfect custom letter for my granddaughter. Even though she is 23 she loves to receive her letters from Santa. Although she will not admit to me knowing that Santa isn’t real, I over heard her tell her mom, this was the best letter she had received. Thank you so much for your extra effort.” – Sue

2016 Season Testimonials

“This is our 4th year purchasing from North Pole Santa letters and could not be happier. Great selection, excellent customer service and my kids LOVE them!” – Maddie

“Great communication and very easy to work with. Helped me create the perfect custom letter for an older child. Thanks to North Pole Santa Letters my daughter is still a believer” – Kena

2015 Season Testimonials

“My son loved that Santa sent him a letter. After reading it to him he said, “Aww, Santa loves me.” This was the first Santa letter I have ordered and I was so impressed that I will definitely be ordering again next year! I loved it! It was exactly what I hoped it would be and am so happy with the whole experience! You had the best personalization that I found and a great selection of stationary for it. The price was excellent as was the quality and details of the letter, paper and envelope.” – Amy

“My two granddaughters were very excited…but the 3 year old was most excited over the stickers! Since I have two granddaughters at the same address, I had to have two different letters sent to them and you had a good variety of letters to choose from. All the other sites I looked at only had one form letter. Personally, I like the fact that you send the letter and stickers….all the other sites you had an option to order additional things, i.e., ornaments, etc. I think just a letter from Santa is sufficient.” – Judy

2014 Season Testimonials

“Thank you for your letters. My grandchildren’s excitement was over the top when they received their letters! They couldn’t wait to bring the over to show me. Very high quality! We will definitely be a repeat customer.” – Sheila

“Thank You! The letter came yesterday and it was simply wonderful to see XXXX so excited! I think the letter did the trick to bring the “magic back” and answer many of his questions. He was so excited as we read the letter!! I think he is believing right now. The signature was great….more convincing to him. Thank you so much!!! You added a very magical moment to our Christmas! Merry Christmas!!” – Natalie

2013 Season Testimonials

“Thank you for the great communication and working with me on the perfect custom letter. It took all of his doubts away about Santa being “real.” Having the real North Pole Postmark sealed it for him! Happy Holidays.” – Megan

“We purchased 5 letters from you for our kids, and they loved them! Having the ability to have them all be different really made it feel like Santa had taken the time to write each of them their own letter. They have carried them around with them, showing friends at school and church. It was the best gift they received for the holidays. Thank you for a “magical” Christmas! God Bless.” – Sue

NOTE: Names may be changed to protect identities.