Frequently Asked Questions

North Pole Santa Letters was created to bring a little extra joy, wonder and Christmas magic to children through their very own personalized letter from Santa.

Rather than offering large packages filled with extras, I focus on creating a variety of high-quality, affordable letters that can be personalized for each child. Every letter includes a free sheet of stickers, an official Santa seal and your choice of North Pole postmark.

As a small, independently owned business, each order is personally prepared with care to help make receiving a letter from Santa a special part of your child’s Christmas.

• Standard Letters from Santa are $9.99, and custom letters written using your own text are $11.99.
• Nice List Certificates are $6.99 each.
• Ornaments range from $4.49–$10.99, with personalization available on select ornaments for an additional $1.50.
• Holiday Hot Cocoa is $4.99.
• Letters and certificates include free shipping within the United States.
• Shipping for ornaments and hot cocoa is $6.99 within the United States. When purchased together, the total shipping charge is $6.99.
• International and Canadian letters are $3.00 shipping per letter
• International ornament shipping is $19.95 per ornament.

North Pole Santa Letters opens for the holiday season each year on June 1st, and orders can be placed anytime throughout the season.

When placing your order, you can choose to have your letter mailed after processing or held for mailing after Thanksgiving. Most letters are mailed after Thanksgiving unless an earlier mailing date is requested.

Letters with the Authentic North Pole Postmark are handled a little differently. I begin mailing these letters to the North Pole, Alaska Post Office on November 15th, where they are processed by USPS before being mailed on to your child. Due to the large volume of holiday mail received in North Pole, Alaska, these letters typically arrive 1–7 days before Christmas.

Due to the highly customized nature of the letters, orders need to be placed through the website and cannot be accepted by phone at this time.

Ordering is easy! Simply select Shop Products from the main menu, where you can choose from 37 letter options, including Create Your Own Custom Letter. Once you’ve selected your letter, choose your paper background, enter the requested personalization information, and add your letter to the cart. From your cart, you can continue shopping or proceed to checkout.

Once you select a letter, simply scroll down the page to find the personalization fields. Enter the requested information about your child, choose your options, and add the completed letter to your cart.

Yes! I am happy to make minor modifications to one of my existing letter templates. Please include the changes you would like in the Comments/Instructions section when placing your order. For more extensive changes, please email me before placing your order to discuss your request.

At this time, I do not write individually customized letters upon request. However, I am happy to make additional modifications to one of my existing letter templates. Please see “Can I make additional personalization to a standard letter?”  for more information.

Absolutely! From Shop Products, select Create Your Own Custom Letter. Choose your paper background, then copy and paste the text you would like included in your letter into the Text of Custom Letter box. Complete the remaining order information and add your letter to the cart. Custom letters are $11.99.

Payments are processed securely through PayPal. You do not need a PayPal account to place an order. Customers can pay with a major credit or debit card through PayPal without creating or signing into a PayPal account. Additional payment options, such as Venmo or payment directly from a bank account, may also be available through PayPal at checkout.

No. You do not need a PayPal account to place an order. Payments are processed through PayPal, but you can pay with a major credit or debit card without creating or signing into a PayPal account.

At this time, I am unable to accept personal checks or money orders. If you do not have a PayPal account, you can still place an order using a major credit or debit card through PayPal without creating an account.

There is no charge for sales tax at North Pole Santa Letters at this time.

• Authentic North Pole Postmark: Orders must be received by Saturday, November 28th. These letters are mailed to the North Pole, Alaska Post Office for processing before being mailed on to your child.
• Custom North Pole Postmarks: Orders using one of my custom North Pole postmarks will be accepted through December 8th.
• International Orders: Please place your order by Saturday, November 28th to allow additional time for international delivery. Delivery times vary by country, so please email me if you have missed this deadline, as later orders may still be possible depending on the destination.

North Pole Santa Letters Custom Official Sleigh Mail Postmark

North Pole Santa Letters Custom North Pole Express Mail Postmark

Authentic USPS Postmark from North Pole, Alaska. Letters are processed by the North Pole, Alaska Post Office and typically arrive 1–7 days before Christmas.

Don’t worry! Letters can still be ordered with one of my custom North Pole postmarks through December 8th. These letters are mailed directly rather than being routed through North Pole, Alaska, which allows for a shorter delivery time.

If you have missed the ordering deadline, please email me, as I may be able to offer alternate options depending on the date and destination.

North Pole Santa Letters Custom Official Sleigh Mail Postmark

North Pole Santa Letters Custom North Pole Express Mail Postmark

I offer three different postmark options so you can choose the one that works best for your child’s letter. My two custom postmarks are recommended for more predictable delivery times, while the Authentic North Pole Postmark is sent through North Pole, Alaska for processing by USPS.

• Authentic North Pole Postmark — For this option, I send your child’s letter to the North Pole, Alaska Post Office, where USPS applies the Authentic North Pole postmark before mailing it on to your child. Because of the large volume of holiday mail received in North Pole, Alaska, these letters typically arrive 1–7 days before Christmas. Delivery timing with this option is controlled by USPS and cannot be guaranteed.
  

  

  Authentic USPS Postmark from North Pole, Alaska

• Custom North Pole Express Mail Postmark — Letters are mailed directly using my custom North Pole Express postmark and typically take 5–14 business days after mailing. A small local USPS postmark will also appear on the envelope.
  

  

  North Pole Santa Letters Custom North Pole Express Mail Postmark

• Custom Official Sleigh Mail Postmark — Letters are mailed directly using my custom Official Sleigh Mail postmark and typically take 5–14 business days after mailing. A small local USPS postmark will also appear on the envelope.
  

  

  North Pole Santa Letters Custom Official Sleigh Mail Postmark

• Please allow 3–5 business days for your order to be processed before mailing.
• When placing your order, you can choose Mail My Order After Processing or Hold My Order Until After Thanksgiving.
• If you would like your letter mailed on a specific date, please include your request in the Comments/Instructions section when placing your order.
• During December, processing may take the full 5 business days due to the increased volume of orders.
• Letters with the Authentic North Pole Postmark are mailed to North Pole, Alaska for additional processing by USPS, so their mailing and delivery schedule is different from my custom postmark options.

Once your order is complete, you will receive a payment confirmation from PayPal and a separate order confirmation from santa@northpolesantaletters.net.

Please add santa@northpolesantaletters.net to your Safe Senders/Contacts list to help ensure you receive your order confirmation and other important emails about your order.

If you received a PayPal confirmation but did not receive an order confirmation from North Pole Santa Letters, please check your Spam/Junk folder. I also recommend adding santa@northpolesantaletters.net to your Safe Senders/Contacts list so you receive important emails regarding your order.

If you still cannot locate your confirmation, please email me and I will be happy to verify that your order was received.

If you need to make a change to your order, please email me as soon as possible. If your order has not yet been printed, I will be happy to make the requested changes.

If you would like to check the status of your order, please email me. Be sure to include your order number, your name, and the name of the child the letter is addressed to so I can quickly locate your order.

If you need to cancel your order, please email me as soon as possible. If your letter has not yet been printed, I can cancel your order and provide a full refund. Once your letter has been printed, I am unable to accept cancellations or provide a refund due to the personalized nature of the product.

Yes, shipping is available to any P.O. Box within the United States.

Yes! North Pole Santa Letters ships internationally. Please place international orders by Saturday, November 28th to allow additional time for delivery.

International delivery times vary by country, so if you have missed this deadline, please email me before ordering, as later orders may still be possible depending on the destination.

International shipping is $3.00 per letter and $19.95 per ornament.

All letters are mailed through the United States Postal Service (USPS) using First-Class Mail. Regular First-Class Mail does not include tracking.

Priority Mail with tracking is available for an additional charge within the United States for customers who would like to track their order.

• Letters and Nice List Certificates: FREE shipping within the United States
• Ornaments and Holiday Hot Cocoa: $6.99 shipping within the United States. When ordered together, the total shipping charge is still $6.99
• International and Canadian letters: $3.00 shipping per letter
• International ornaments: $19.95 shipping per ornament

Please note: Ornaments and Holiday Hot Cocoa cannot be combined with the Authentic North Pole Postmark.

No. Ornaments and Holiday Hot Cocoa cannot be combined with the Authentic North Pole Postmark. The Authentic Postmark option is available for letters and Nice List Certificates only.

Orders containing ornaments or Holiday Hot Cocoa must use one of my custom North Pole postmarks instead.

Each child’s letter is individually addressed and mailed at the same time. However, USPS does not always deliver multiple letters to the same address on the same day. In some cases, letters mailed together may arrive several days apart, and occasionally as much as a week apart.

When a letter or Nice List Certificate is ordered with an ornament or Holiday Hot Cocoa, the items will be packaged together for shipping.

Please note: Orders containing ornaments or Holiday Hot Cocoa cannot use the Authentic North Pole Postmark and must use one of my custom North Pole postmarks.

Once your order has been processed and mailed, you will receive an order completion email from santa@northpolesantaletters.net, confirming that your order has been mailed. Please check your Spam/Junk folder if you do not see it in your inbox.

Please note that regular First-Class Mail does not include tracking, so your email will not contain a tracking number unless you selected a shipping option that includes tracking.

If you have any questions about your order or its mailing status, please email me. I am always happy to help.

Regular First-Class Mail does not include tracking. If you would like tracking for your letter, Priority Mail with tracking is available for an additional charge within the United States.

Orders containing ornaments or Holiday Hot Cocoa are shipped as packages and include tracking. Tracking information will be provided when your order is shipped.

If your child’s letter arrives damaged, please email me and let me know. I will be happy to replace the damaged letter at no additional charge.

Delivery time depends on the postmark option you select. Please remember that processing time is in addition to mailing and delivery time:

• Custom North Pole Express or Official Sleigh Mail Postmark: Please allow 3–5 business days for processing, followed by approximately 5–14 business days for delivery after mailing.
• Authentic North Pole Postmark: Please allow 3–5 business days for processing before your letter is mailed to the North Pole, Alaska Post Office. USPS then processes and mails the letter on to your child. These letters typically arrive 1–7 days before Christmas.
• International Orders: Please allow 3–5 business days for processing before mailing. International delivery times vary significantly by destination. Depending on the country, delivery may take 30 days or longer, so I strongly recommend ordering international letters as early as possible.

Please keep in mind that delivery times are estimates and cannot be guaranteed, particularly during the busy holiday mailing season.

All orders require 3–5 business days for processing before they are mailed. Once an order has been mailed, delivery time is controlled by USPS and may be longer during the busy holiday mailing season.

Letters with the Authentic North Pole Postmark require additional time because they are first mailed to the North Pole, Alaska Post Office, where USPS applies the Authentic North Pole postmark before mailing them on to your child. These letters typically arrive 1–7 days before Christmas.

Letters using one of my custom North Pole postmarks are mailed directly and typically arrive within 5–14 business days after mailing.

If your child’s letter has not arrived within the expected delivery time, please email me and I will be happy to help. Keep in mind that letters mailed at the same time, even to the same address, may arrive several days apart and occasionally as much as a week apart.

For letters mailed with one of my custom North Pole postmarks, if there is still sufficient time before Christmas, I can mail another copy of your child’s letter at no additional charge. If it is too close to Christmas for another letter to reasonably arrive by mail, I can provide a PDF copy of the personalized letter by email.

Letters with the Authentic North Pole Postmark are first sent to the North Pole, Alaska Post Office for processing and are then mailed to your child by USPS. Because the processing and delivery of these letters is outside of my control, refunds or replacement letters are not provided for USPS delays or lost mail with the Authentic North Pole Postmark. A PDF copy of your child’s personalized letter can be provided by email upon request.

North Pole Santa Letters is a small, independently owned business, and I personally handle customer questions and order inquiries.

If you have any questions or need assistance with an order, please feel free to contact me through the website or email me, I am always happy to help.

Yes! Newsletter subscribers receive special discounts and occasional offers throughout the year. You can sign up for the annual North Pole Santa Letters newsletter on the website to receive special offers, promotions and holiday updates.

I also occasionally offer special giveaways through @maddiecooncat on Instagram.

I love hearing from my customers! After the holiday season, you will receive an email inviting you to rate your experience and share feedback about your order. Because Christmas is my busiest time of year, these emails are generally sent in late December or early January.

You are also always welcome to email me with comments, suggestions or feedback.

Customer feedback may occasionally be shared on the North Pole Santa Letters website as a testimonial.

No. The purchaser’s name is not included on the letter or envelope. Each letter is personalized for the child and designed to appear as though it was sent directly from Santa at the North Pole.

Absolutely! You can order letters for multiple children in the same order. Each child’s letter is individually personalized and placed in its own addressed envelope.

Letters ordered together are mailed at the same time; however, USPS may deliver them on different days, even when they are being sent to the same address.

I want every North Pole Santa Letters order to be correct and for you to be happy with your purchase. If I make an error in your child’s personalized letter, I will provide a full refund for the letter. Upon request, I will also send a corrected replacement letter at no additional charge.

If a letter mailed with one of my custom North Pole postmarks does not arrive within the expected delivery time, please email me. If there is sufficient time before Christmas, I can mail another copy at no additional charge. If it is too close to Christmas for another letter to reasonably arrive, I can provide a PDF copy of your child’s personalized letter by email.

Letters using the Authentic North Pole Postmark are processed and mailed through the North Pole, Alaska Post Office. Because processing and delivery are outside of my control, refunds or replacement letters are not provided for USPS delays or lost mail with the Authentic North Pole Postmark. A PDF copy of your child’s personalized letter can be provided by email upon request.

Because each letter is personalized specifically for your child, I am unable to provide refunds for reasons unrelated to an error or shipping issue once the letter has been printed.

Yes. North Pole Santa Letters uses security measures designed to help protect your personal information when you place an order.

Payments are processed securely through PayPal, and North Pole Santa Letters does not receive or store your credit or debit card information.

Your privacy and the security of your personal information are very important to me.

Your contact information is used to process and fulfill your order, communicate with you about your order, and provide customer service when needed. I may also contact you if I have a question about the personalization information provided with your order to help ensure your child’s letter is accurate.

If you choose to subscribe to the North Pole Santa Letters newsletter, your email address may also be used to send newsletters, special offers and occasional updates. You can unsubscribe from these emails at any time.

I do not sell your personal information.